BRCK is your go-to provider for Microsoft Teams Direct Routing

Discover our proven Direct Routing solutions for Microsoft Teams, boasting voice, messaging and dynamic E911 functionalities.

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BRCK serves as your sole Direct Routing partner, providing access to three robust communication pathways.

Partner with us and simplify your Microsoft Teams PSTN connectivity, integrating voice, messaging and emergency services from BRCK.

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Voice Calls

Equip your flexible workforce with cloud-compatible elastic SIP trunking.

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Text

Enhance communications with integrated SMS and MMS messaging.

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Dynamic E911

Locate employees in emergencies using programable 911 services

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What happens when BRCK handles your Teams connectivity?

Bring BRCK onboard as your Direct Routing provider for control and flexibility, managing real-time call forwarding and re-routing.

More than just a provider, BRCK is your migration partner, offering personalized support and regulatory expertise.

Ensure compliance and enhance employee safety with our Teams Dynamic 911 service, backed by our secure, nationwide network.

Creating a custom calling plan, phase out on-premise equipment, pool usage across users, and outsource technical expertise for substantial savings.

Enable Teams SMS and MMS using messaging apps that work with BRCK numbers.

BRCK’s 933 testing allows you to ensure compliance standards like RAY BAUM’s Act without placing live calls to 911.

Painless migration is handled by our software-driven SIP, implementation experts and and hassle-free porting.

Consolidate all your numbers in a single location to seamlessly transition between various UCaaS solutions using our platform-neutral communications cloud.

Unify communication with Teams texting

Within Microsoft Teams, employees and customers will have SMS and MMS capabilities, allowing for communication across various channels.

Setting up Teams Direct Routing is a breeze with BRCK.

Get familiar with BRCK

during an introductory call with our implementation team.

Deploy BRCK trunks

in your current environment.

Activate your seamless port

on to BRCK’s network or rollback if needed.

Program 911

for reliable emergency response

Begin testing 911 calls

with BRCK’s 933.

Migrate users

instantly to the cloud in a few easy steps.

Experience the BRCK advantage

  • Access to Dynamic 911 location services
  • Boost communication with Teams texting
  • Choose between BRCK’s SBC or your on-premise SBC
  • Rely on the Direct Routing provider already fueling Microsoft Calling Plans.
  • Depend on BRCK’s attentive support whenever needed.

Frequently asked questions

Everything you need to know about Direct Routing

Direct Routing serves as Microsoft’s original Bring Your Own Carrier (BYOC) solution for Teams, offering all the advantages of connecting directly to a carrier along with Teams’ feature-rich platform. Key benefits of Direct Routing include:
1. Enhanced communication flexibility: Direct Routing empowers enterprises with control over Direct Inward Dialing (DID) numbers, IVR, call routing, call recording, and location settings.

2. Migration management: With precise oversight of your numbers and on-premise equipment, Direct Routing provides a structured, disruption-free migration path. You have the option to transition your communication stack to the cloud and host your SBC with your Direct Routing provider or maintain on-premise equipment for added control.

3. Global connectivity: If your business requires PSTN connectivity in more than the approximately 16 countries where Calling Plans are currently available, your Direct Routing partner can extend coverage to all regions where you have customers and employees.

4. Expedited support access: Unlike purchasing wholesale PSTN connectivity via Teams Calling Plans, Direct Routing grants you direct access to your provider’s support, network operations, and number management teams.

To establish Direct Routing connection to the PSTN for voice and emergency services, enterprises require:
1. A Microsoft Teams Phone System license within Microsoft 365. This is commonly bundled in the E5 package and available as an add-on for E3 subscriptions.

2. A Direct Routing provider offering SIP trunks and certified E911 services for Microsoft Teams. Bandwidth is among the three certified E911 providers for Microsoft.

3. A Microsoft-certified Session Border Controller (SBC) for terminating SIP Trunks.

4. Trained IT personnel capable of configuring and overseeing your Microsoft Teams connectivity.

A Microsoft SBC serves as the bridge between your Microsoft Teams users and your Direct Routing provider. Without an SBC, there wouldn’t be a means to transmit media and voice between devices via the PSTN. Apart from terminating SIP trunks, the SBC serves as your voice firewall. Regardless of whether you decide to use your SBC or not, Microsoft Teams routes calls to the SBC, which then directs them to the PSTN or emergency services provider via IP-based SIP trunks.

Get started with Teams Direct Routing.

Request your free proof of concept and start scoping your migration path.