Dynamic Routing for 911

Ensure employee safety in emergency situations by delivering specific location data when an E911 call is made.

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The premier provider of E911 services

6,000+

Connections to PSAPs in the U.S. and Canada

3

Ways to power emergency calling

24/7/365

Emergency Call Center support

Today’s businesses require E911 location coordination

Addressing the mobility challenge
Conventional 911 systems depend on static pre-set addresses, posing a problem for mobile or non-static endpoints. BRCK’s E911 location routing addresses this by dynamically routing a user’s location at the time of the call, regardless of their physical location.
Implement E911 with precise location provisioning

When an employee initiates an E911 call, DLR matches the caller’s details with their designated location using specific network components such as subnets, WiFi access points, and Ethernet switches/ports. This allows DLR to accurately direct both the call and location data to the appropriate public safety answering point (PSAP).

Prioritize safety before it becomes urgent.

Access nationwide coverage

Utilize BRCK’s network to reach all PSAPs across the U.S. and Canada.

Streamline location management

Easily add or update employee address information through our portal, APIs, or bulk uploads.

Risk-free testing

Conduct 933 testing to verify dispatchable locations accurately, without using live 911 lines or PSAP agents.

Satisfy compliance

Stay up-to-date with evolving 911 requirements with our dedicated compliance and 911 support team, committed to your success.

Tailored solutions

Craft customized compliance plans with partners such as 911 Inform, 911 Secure, and 9Line.

Time is of the essence in a workplace emergency

Enhance emergency response effectiveness within your organization by providing first responders with detailed employee location data across your entire enterprise or campus.

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  • What exactly constitutes a dispatchable location?

    When it comes to 911 calls from multi-line telephone systems (MLTS), it’s imperative to include a "dispatchable location," as defined by the FCC. This entails providing the Public Safety Answering Point (PSAP) with the caller’s validated street address along with additional details such as suite or apartment numbers, crucial for accurately pinpointing the caller’s location.

  • Why is the RAY BAUM’s Act significant?

    onsider the RAY BAUM’s Act as a GPS for emergency responders. It provides them with the exact coordinates they need to locate individuals in an office complex, akin to how GPS guides you directly to your destination instead of just pointing you in the general direction.

  • The value of dynamic location routing

    Provisioning dispatchable locations for fixed VoIP phones is easy. Now with BRCK’s E911 dynamic location routing, you can ensure compliance with the requirements of RAY BAUM’s Act for nomadic VoIP users and those utilizing softphones.

Make employee safety a top priority.

Education

Implement E911 location routing to equip first responders with essential information for navigating your campuses and buildings effectively.

Healthcare

Enable public safety to swiftly respond to emergency calls throughout your healthcare facilities.

Connected Devices Technology

Improve public safety response by converting device-based latitude/longitude coordinates to a civic address.

Microsoft Teams

Transition all users to Microsoft Teams seamlessly with fully supported dynamic location routing.

Your regulatory ally

Satisfy nomadic user demands with a thorough grasp of both technology and regulations. Leading brands entrust BRCK with their emergency services needs because of our:

  • Strategic insights sourced directly from regulatory bodies such as the FCC
  • Tailored capabilities designed to integrate seamlessly with your existing technology
  • One service provider manages emergency calling for global users
  • Round-the-clock emergency call center support across the U.S. and Canada
  • Dedicated team to assist with address concerns, migrations, and beyond

Safeguard your users with BRCK’s location routing

Reach out to us to determine if E911 dynamic location routing suits your needs.

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E911 Frequently asked questions

Everything you need to know about E911

E911 (Enhanced 911) is an emergency communications system that automatically shares a caller’s location with 911 operators, allowing faster response times.

911 is the universal emergency service number, while E911 specifically refers to the location data capabilities that improve emergency response.

E911 relies on traditional phone networks, while NG911 is a newer, IP-based system that can integrate additional data like texts to enhance the 911 experience.

When an emergency call is placed, it’s routed to the nearest PSAP. The E911 solution transmits the caller’s exact location to the PSAP so they can dispatch responders accurately.

E911 services are compulsory for two-way consumer voice services such as Multi-Line Telephone Systems (MLTS) and all interconnected VoIP service providers. This mandate from the FCC is aimed at safeguarding the well-being of VoIP users and employees utilizing communication platforms.


Additionally, it’s crucial to stay informed about evolving regulations such as Kari’s Law or the Ray Baum’s Act, as they play a vital role in maintaining employee safety.

BRCK’s experts simplify E911 deployment with award-winning tools and can guide you through setup based on your environment.

The FCC’s E911 regulations are obligatory for all interconnected VoIP service providers. RAY BAUM’s Act and Kari’s Law aim to ensure the safety of VoIP users by guaranteeing that when they dial 911 from a virtual phone or communication platform, emergency responders have precise location information and can swiftly provide assistance.

Under Kari’s Law, your system must automatically alert personnel like security/front desk any time a 911 call occurs on your network.