E911 Dynamic Location Routing

Keep employees safe during workplace emergencies with exact location information at the time of an E911 call.

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The leading E911 services provider

6,000+

Connections to PSAPs in the U.S. and Canada

3

Ways to power emergency calling

24/7/365

Emergency Call Center support

E911 location management for modern enterprises

The challenge of mobility

Traditional 911 solutions rely on pre-provisioned addresses, but what about nomadic or non-fixed endpoints? BRCK’s E911 Dynamic Location Routing (DLR) lets you route a user’s location at the time of the call, no matter where they are.

Solve E911 with location provisioning

When an employee dials E911, DLR pairs the caller’s information with their provisioned location via defined network elements like subnets, WiFi access points, and Ethernet switches/ports. Then, DLR routes calls and the location information available to the right public safety answering point (PSAP).

Put safety first, before it’s too late

Get nationwide coverage

Reach 100% of PSAPs with BRCK’s network, anywhere in the U.S. and Canada.

Simplify location management

Add and update address information for employees through our portal, APIs, or bulk upload.

No-risk testing

933 testing lets you confirm accurate dispatchable locations, without using live 911 lines and PSAP agents.

Solve compliance

Meet evolving 911 requirements with dedicated compliance and 911 support, here to ensure your success.

Custom solutions

Create bespoke compliance plans with our partners like 911 Inform, 911 Secure, and 9Line.

Every second counts in a workplace emergency

Improve emergency outcomes at your organization by giving first responders granular employee location information across your enterprise or campus.

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  • What’s a dispatchable location?

    911 calls from multi-line telephone systems (MLTS) must include a “dispatchable location.” The FCC defines this as “a location delivered to the Public Safety Answering Point (PSAP) with a 911 call that consists of the validated street address of the calling party, plus additional information such as suite, apartment, or similar information necessary to adequately identify the location of the calling party.”

  • Why does RAY BAUM’s Act matter?

    Think of trying to get directions. If you’ve ever circled a complex looking for your actual destination, you’ve experienced the difference between an address and a dispatchable location. You got close, but specificity makes all the difference. This is just like an emergency responder trying to find employees in an office with multiple floors, suites, and rooms.

  • Where DLR comes in
    Provisioning dispatchable locations for fixed VoIP phones is straightforward. And with BRCK’s E911 Dynamic Location Routing, you can meet the requirements of RAY BAUM’s Act for nomadic VoIP and users with softphones.

Prioritize your employee safety

Higher Ed

E911 location routing provides critical details to help first responders navigate your campuses and buildings

Healthcare

Help public safety reach emergency callers quickly across your healthcare facilities.

Telematics & IoT

Convert device-based latitude/longitude (X,Y) to a civic address for an optimal public safety response.

Microsoft Teams

Move all your users to Microsoft Teams with fully supported, certified Dynamic E911 that’s powered by BRCK DLR.

Your regulatory right-hand

Supporting nomadic users requires a deep understanding of technology and regulations. The biggest brands rely on BRCK to support their emergency services thanks to our:

  • Proactive insights directly from regulatory bodies, like the FCC
  • Custom capabilities to fit your tech stack
  • Global users emergency calling from one service provider
  • 24/7/365 Emergency Call Center support in the U.S. and Canada
  • Our team helps to address issues, migrations, PSAP requests, and more

Keep your users protected with BRCK’s DLR

Contact us to find out if E911 Dynamic Location Routing is right for you.

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E911 Frequently asked questions

Everything you need to know about E911

E911 stands for enhanced 911, and is an emergency connectivity system used in North America that ensures when you dial 911, your precise location information is shared with emergency responders. This lets public safety find you as quickly as possible and improve emergency outcomes.

Enhanced 911 is part of the 911 system that automatically ties your location to a 911 call—whether it’s a specific address, or geographical coordinates. In short, E911 are location services for 911 calls.

E911, or enhanced 911 calling, delivers emergency connectivity through traditional PSTN connectivity of cellular and landline networks.

On the other hand, Next Generation (NG) 911 is a newer, Internet Protocol (IP) based system that can integrate more types of caller data and communication channels (like texting) to improve emergency responses.

Any incoming 911 call is routed to one of the over 6,000 Public Safety Answer Point (PSAP) across the country. An emergency dispatcher working at a PSAP answers your call, and receives your exact location through the E911 software. Then, emergency services are sent to your location.

E911 services are required for 2-way consumer voice services such as Multi-Line Telephone Systems (MLTS), and all interconnected VoIP service providers. The FCC requires this for the safety of VoIP users and employees on communications platforms. Our E911 guide goes more in-depth on these requirements.

It’s also important to note that these regulations are often changing, so staying up to date with evolving requirements like Kari’s Law or the Ray Baum’s Act are critical for employee safety.

There’s no question that setting up E911 solutions can be difficult—but that’s why we’re here! Depending on your E911 provider, you’ll have different steps to manage emergency services.

For enterprises, it can be hard to work around evolving emergency laws and regulations, but BRCK’s experts make it simple and can answer any questions you have.

The E911 regulations established by the FCC are mandatory for all interconnected VoIP service providers. RAY BAUM’s Act and Kari’s Law are designed to protect the safety of VoIP users who expect that when they dial 911 from a communications platform of virtual phone, emergency responders know exactly where they are and offer emergency services quickly.

Kari’s Law states that your phone system must automatically notify the front desk, security office, or administrative personnel for every 911 call within your network. Learn more about Kari’s Law.