Microsoft Teams Direct Routing

Get 2x award-winning Direct Routing with the our voice, messaging, and dynamic E911 solution.

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One Direct Routing partner. Three powerful channels.

Simplify your Microsoft Teams PSTN connectivity with voice, messaging, and emergency from BRCK:

Voice calling

Give your flexible workforce cloud-ready, elastic SIP trunking.

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Texting

Streamline communications with built-in SMS and MMS messaging.

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Dynamic E911

Find employees during workplace emergencies with location management

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Take control of your Teams telephony

Bring BRCK as your Direct Routing provider for control and flexibility to manage real-time fail-over, call forwarding, and re-routes.

The BRCK support experience means you have a migration partner, not just a provider. You'll be backed by our personalized support and regulatory expertise.

Improve employee safety and maintain emergency compliance with the provider that helped build Teams’ Dynamic 911, backed by our secure nationwide network.

Build your own calling plan to phase out on-prem equipment, pool usage across users, and outsource technical expertise.

Send and receive SMS and MMS from Teams that work natively with BRCK numbers.

Guarantee your dynamic location routing meets compliance standards like RAY BAUM’s Act without burdening 911 with live calls with BRCK’s 933 testing.

Migrate without a hitch thanks to our software-driven SIP, dedicated onboarding specialists, and disruption-free porting.

Manage all of your numbers in one place; move seamlessly between UCaaS solutions—with one platform-agnostic communications cloud.

Truly unify your communications with built-in texting

Have your employees (or customers) asked you for SMS and MMS capabilities within Microsoft Teams? The answer is yes & you become the hero of your employee and customer experience with cross-channel collaboration.

How to set up Teams Direct Routing

Map out a project plan

With your BRCK onboarding specialist

Set up parallel SIP trunks

with your existing solution.

Trigger your no-disruption port

to stage all your numbers for migration (or rollbacks if needed)

Configure 911 call routing

with our easy-to-use dashboard and APIs.

Test your voice and 911 functionality

with BRCK’s 933.

Move your users

to the cloud in real time with our easy-to-use software.

Get the direct effect with BRCK

  • Work with one of three Microsoft-Certified Dynamic 911 providers
  • Add built-in texting with the only app designed for Direct Routing users
  • Keep your SBC on prem, or let BRCK host it
  • Trust the Direct Routing provider that’salready powering Microsoft Calling Plans
  • Rely on BRCK's white-glove support and clear escalation paths

Frequently asked questions

Everything you need to know about Direct Routing

Direct Routing is Microsoft's original Bring Your Own Carrier (BYOC) solution for Teams—which means you can get all of the benefits of our global network, plus the feature-rich platform of Teams.

Major benefits of Direct Routing include:

1. Communications flexibility. Direct Routing gives enterprises flexibility over Direct Inward Dialing (DID) numbers, IVR, call routing, call recording, and locations.

2. Migration control. With granular control over your numbers and on-premise equipment, Direct Routing offers a controlled, disruption-free migration path. You can move your comms stack to the cloud and host your SBC with your Direct Routing provider, or maintain your on-premise equipment for extra control.

3. Global reach. If you need PSTN connectivity in more than the ~16 countries Calling Plans are currently available in, your Direct Routing partner can offer coverage everywhere you have customers and employees.

4. Fast access to support. Compared to purchasing wholesale PSTN connectivity via Teams Calling Plans, Direct Routing gives you access to your provider’s support, network operations, and number management teams.

To connect Direct Routing to the PSTN for voice and emergency, enterprises need:

1. A Microsoft Teams Phone System license in Microsoft 365. This is typically included in the E5 package, and as an add-on for E3.

2. A Direct Routing provider with SIP trunks and certified E911 for Microsoft Teams. BRCK will connect to any of the three certified E911 providers for Microsoft.

3. Setup on BRCK's Microsoft-certified Session Border Controller (SBC) to terminate SIP Trunks.

4. Trained IT personnel that can set up & manage your Microsoft Teams connectivity.

A Microsoft SBC connects your Microsoft Teams users to your Direct Routing provider. Without an SBC, there would be no way to send media and voice between devices via the PSTN. In addition to terminating SIP trunks, an SBC can act as your voice firewall. Microsoft Teams will send calls to the SBC, and then to the PSTN or emergency services provider with IP-based SIP trunks.