Uptime guarantee
BRCK offers a 99.99% uptime commitment for covered services, reflecting the level of availability customers should expect from production voice infrastructure.
Service Level Agreement
A clean service commitment for customers who depend on uptime.
The BRCK SLA is built to set clear expectations around availability, monitoring, escalation, and service accountability. It reflects our belief that communications infrastructure providers should be explicit about what they stand behind.
SLA summary
Straightforward commitments, stated plainly.
The purpose of the SLA is not legal theater. It is to make service expectations understandable for customers evaluating BRCK as a production communications provider.
Credit structure
If service availability falls below committed levels, service credits are applied according to the documented SLA framework and severity of impact.
Monitoring and reporting
Availability is supported through continuous monitoring, internal alerting, and the operational reporting needed to investigate and communicate incidents clearly.
Escalation process
BRCK uses defined escalation paths for incident management so customers have a clear route for urgent issues and service-impacting events.
Need the full details?
Talk with BRCK about uptime expectations, credits, and escalation coverage.
If your procurement or operations team needs the full SLA framework, we can provide documentation and walk through the parts that matter most to your environment.